At Rivallan, we want you to love every purchase. If you're not completely satisfied, we're here to help. Please review our Return & Refund Policy below.
RETURN ELIGIBILITY
Proof of purchase is required for all return or refund requests.
Return or refund requests must be submitted within 7 days of delivery and are accepted only in eligible cases outlined in this policy.
If a physical return is approved, the returned item must be:
- Unworn
- Unwashed
- In its original condition
- Returned with all original product tags attached
RETURN PROCESS
To request a return, please contact our support team through our Contact Page or email support@rivallan.com.
Please include your order number and the reason for your request.
Once reviewed, Rivallan will determine the most appropriate resolution, which may include a replacement, store credit, partial refund, or full refund, depending on the circumstances.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the returned item is confirmed to be damaged, defective, or incorrectly shipped.
REFUNDS
If a physical return is required and approved, your item will be inspected after it has been received.
Once approved, refunds will be issued to the original payment method within 7–14 business days. Processing times may vary depending on your payment provider or financial institution.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Include clear photos of the item and its packaging so our team can review the issue and provide the most appropriate solution.
IMPORTANT INFORMATION
To help ensure the best fit, we encourage customers to carefully review product descriptions and the Rivallan Size Guide before placing an order.
Returns or exchanges due to selecting an incorrect size, color, or style are not accepted.
LATE OR MISSING REFUNDS
If you haven't received your refund after the stated processing period, please check your bank account and contact your bank or credit card provider, as processing times may vary.
If you still require assistance, please contact us at support@rivallan.com.